About Pup Social

Pup Social is Chicago’s first private membership club where dogs and their humans can play, relax, and connect. With a supervised off-leash park, canine-friendly lounges, training and grooming services, retail options, and exciting events, Pup Social is the ultimate hub for dog lovers and their furry companions.

Located in the heart of Chicago’s Bucktown neighborhood, Pup Social offers members and day-pass guests the flexibility to make the most of their time with their dogs—whether it’s exercising in our supervised park, attending fun events, or simply relaxing in our cozy lounges.

We’re seeking individuals who love the idea of shaping this innovative community. If that sounds like you, read on!

Operations & Facilities Manager Job Description

Pup Social is looking for a skilled and dynamic Operations & Facilities Manager to oversee daily operations at our 10,000 sq/ft indoor and outdoor facility. This role is ideal for someone with a sharp business mind, proven success in managing teams, and a passion for optimizing operations. You’ll ensure everything runs smoothly while fostering an environment of trust, inclusion, and excellence.

This is a unique opportunity to take on a leadership role in a growing company, with opportunities for career advancement, competitive benefits, and exclusive perks.

Why This Role is Exciting

As Operations & Facilities Manager, you’ll be a key player in ensuring Pup Social offers a clean, safe, and welcoming environment for dogs and their humans. You’ll lead a motivated team, refine processes, and develop relationships with vendors while being part of a groundbreaking startup. Plus, your pup will love the free treats and swag as we test new products!

With plans to expand to multiple locations, this position offers long-term growth and career opportunities, making it an exciting time to join Pup Social.

Responsibilities

As the Operations & Facilities Manager, you will oversee all aspects of Pup Social’s daily operations, ensuring a seamless and positive experience for members, their pups, and staff. Key responsibilities include:

Facility Maintenance and Cleanliness:

- Ensure the facility, both indoors and outdoors, is always clean, safe, and presentable for members and staff.

- Perform regular facility inspections and address maintenance needs, including basic repairs or coordinating with specialized contractors when necessary.

- Oversee the upkeep of specialty equipment and ensure proper functioning of all operational tools and systems.

Operational Efficiency and Compliance:

- Develop, implement, and maintain quality assurance protocols to uphold high standards.

- Monitor operational processes to identify inefficiencies and propose improvements.

- Ensure compliance with safety regulations, legal requirements, and company policies.

Team Leadership and Support:

- Lead, motivate, and support a large team in a fast-paced, time-sensitive environment.

- Schedule staff shifts, coordinate tasks, and ensure optimal staffing levels.

- Foster a positive team culture by promoting trust, collaboration, and inclusivity.

Vendor and Inventory Management:

- Build and maintain strong relationships with vendors and service providers.

- Oversee inventory management, ensuring adequate stock of supplies and timely deliveries.

- Track and manage operational budgets, including negotiating vendor contracts.

Customer Experience and Member Support:

- Engage with members and guests to ensure their experience exceeds expectations.

- Respond promptly to member concerns and resolve conflicts with professionalism.

- Collaborate with other managers to align operations with member needs and feedback.

What We’re Looking For

We’re looking for a motivated leader with experience in operations, facilities management, and customer service. The ideal candidate is proactive, detail-oriented, and passionate about community and innovation.

Required Skills and Qualifications:

- Experience managing commercial facilities and overseeing teams.

- Proficiency in vendor relations, scheduling, and inventory management.

- Capable of performing basic maintenance and knowing when to call experts.

- Strong work ethic, organizational skills, and moral compass.

- Comfortable with spreadsheets, financial reporting, and payroll processing.

- Proficient in conflict resolution and customer service.

Preferred Skills and Qualifications:

- Bachelor’s degree in operations management, business administration, or a related field.

- Experience in dog-related industries or club management software.

- IT proficiency, including database development.

- Multilingual communication skills.

Perks of the Job

- Competitive compensation (starting at $75,000+ in the first year).

- Health insurance, PTO, and childcare reimbursement of up to $500/month.

- Stock options after one year of employment.

- Monthly beverage credit to enjoy at our lounges.

- Free treats and swag for your pup as part of product testing.

- Employee discounts on retail products and grooming/spaw services.

- Bring your dog to work two days a week and enjoy a free club membership!

- Growth opportunities as Pup Social expands to multiple locations.

Application Details

To apply, please send:

- A letter of introduction and interest (include your legal name, preferred name, pronouns, and contact information).

- Your resume.

- Contact details for at least two professional references.

Send your application to:
Maren Rosenberg (she/her) at Maren@pupsocial.com
Subject Line: Operations & Facilities Manager Application – [Your Name]

Applications are reviewed on a rolling basis, so apply early! Incomplete applications will not be considered.

Equal Opportunity Employer

Pup Social is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, disability, or parental status.

We look forward to hearing from you and learning about why you’re excited to join Pup Social!