About Pup Social

Pup Social is Chicago’s first private membership club where dogs and their humans can play, relax, and connect. With a supervised off-leash park, canine-friendly lounges, training and grooming services, retail options, and exciting events, Pup Social is the ultimate hub for dog lovers and their furry companions.

We’re seeking individuals who are passionate about this concept and want to join the founding team to bring this innovative community to life. Sound like you? Read on!

Membership Services Director Job Description

Pup Social is looking for an enthusiastic and experienced Membership Services Director to ensure our members enjoy an exceptional experience every time they visit. This hybrid role requires a mix of onsite work (including availability on some weekends) and remote responsibilities.

Key Responsibilities Include:

- Leading membership tours and onboarding new members.

- Supporting membership sales, including onboarding new members from the waitlist.

- Ensuring active member satisfaction by addressing needs and exceeding expectations.

- Managing member communications and facilitating their experience in the club.

This exciting role is perfect for someone who loves connecting with people and dogs, thrives in a team-oriented environment, and has a passion for building community.

Why This Role is Exciting

As Membership Services Director, you’ll play a pivotal role in creating & shaping the member experience at Pup Social. You’ll be part of a growing company with opportunities for career advancement as Pup Social expands to multiple locations. Plus, you’ll get to bring your dog to work and enjoy perks like a free club membership and exclusive product testing treats for your pup!

What We’re Looking For

We’re seeking a dynamic professional with a strong background in sales, email marketing, customer service, and hospitality. Familiarity with membership software is essential, as is the ability to adapt to a fast-paced, community-focused environment.

The ideal candidate:

- Has a proven track record in membership sales and retention strategies.

- Is experienced in email marketing campaigns to engage and grow membership bases.

- Demonstrates excellent customer service and hospitality skills.

- Is comfortable using and managing membership software and CRM platforms.

- Excels in communication, organization, and managing multiple priorities.

- Thrives in collaborative settings and has a proactive approach to problem-solving.

Preferred qualifications include experience in dog-related industries, club membership software systems, and creativity in enhancing customer engagement.

Perks of the Job

- Competitive salary ($60,000+ in the first year).

- Health insurance, PTO, and childcare reimbursement of up to $500/month.

- Bring your dog to work two days a week and enjoy a free club membership!

- Opportunities for growth at Pup Social’s current and future locations.

- Stock options available after one year of employment.

- Free swag & treats for your pup 

- Monthly beverage credit allowance

Application Details

To apply, please send:

- A letter of introduction and interest (include your legal name, preferred name, pronouns, and contact information).

- Your resume.

- Contact details for at least two professional references.

Send your application to:
Maren Rosenberg (she/her) at Maren@pupsocial.com
Subject Line: Membership Services Director Application – [Your Name]

Applications are reviewed on a rolling basis, so apply early! Incomplete applications will not be considered.

Equal Opportunity Employer

Pup Social is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, disability, or parental status.

We look forward to hearing from you and learning about why you’re excited to join Pup Social!